Important Numbers to Know When Traveling to Puerto Morelos

Traveling to Puerto Morelos can be an exciting adventure, but being prepared with the right information is essential. Knowing important phone numbers can help ensure a smooth and enjoyable trip. Here’s a detailed guide to the key numbers you should have on hand while visiting this beautiful coastal town, along with how our concierge service can assist you throughout your stay.

1. Emergency Services

Police: 911

In case of emergencies, dial 911 to reach the police. They are available 24/7 to assist with any urgent situations, including theft, disturbances, or other criminal activities. However, be aware that response times may be longer than what tourists are accustomed to, so it’s important to stay calm and patient.

Ambulance: 911

For medical emergencies, you can also call 911 to request an ambulance. It’s crucial to know this number in case you or someone else requires immediate medical attention. Keep in mind that the level of medical care may differ from what you expect, so having our concierge service on hand can help you navigate any medical needs effectively.

Fire Department: 911

If you encounter a fire, dialing 911 will also connect you to the fire department. They can respond quickly to extinguish fires or assist in evacuations, though it’s always wise to stay aware of your surroundings and follow local safety guidelines.

2. Local Hospitals and Clinics

Hospital Comunitario de Puerto Morelos

• Phone: +52 998 871 0777

• Address: Av. Javier Rojo Gómez, Puerto Morelos
  This is the main community hospital in the area, offering emergency services and general healthcare. In case of a medical emergency, our concierge service can provide guidance on which facility to choose based on your needs.

Clinica del Pueblo

• Phone: +52 998 871 0499

• Address: Calle 3 Sur, Puerto Morelos
  A smaller clinic that provides basic medical services. It’s a good option for non-emergency health issues or minor injuries.

3. Transportation

Taxi Services

• Local Taxi App: Eiby
  Eiby is the popular local taxi app used in Puerto Morelos. This app allows you to book rides quickly and provides an estimated fare, ensuring a convenient and safe transportation option during your stay.

4. Local Businesses and Services

Tourist Information Center

• Phone: +52 998 871 0450
  The Tourist Information Center can provide valuable resources, maps, and recommendations for activities and attractions in the area.

Local Grocery Stores

• Supermercado Chedraui: +52 998 871 0740
  This grocery store is a great place to stock up on essentials or grab snacks for your stay.

5. Lost ID or Passport

If you lose your ID or passport while in Puerto Morelos, you should contact your home country's embassy or consulate immediately. Here are important contacts:

U.S. Embassy in Mexico City

• Phone: +52 55 5080 2000

Canadian Embassy in Mexico City

• Phone: +52 55 5080 2000

Our concierge service can assist you in finding the right contact information and navigating the process of reporting a lost document.

6. Concierge Support

At Bespoke Travels Puerto Morelos, we provide a concierge service to ensure you have live support throughout your stay. Whether you need important numbers, local information, or assistance with navigating any situation, we’re here to help. Our service can connect you with an English-speaking local who can provide translating services at hospitals or medical centers, ensuring you feel comfortable and supported during your visit.

7. Useful Apps and Online Resources

Emergency Apps

Downloading local emergency apps can also be beneficial. Look for apps related to local services, such as emergency notifications or health alerts.

Travel Apps

Consider using travel apps like Google Maps, WhatsApp for communication, and language translation apps to help you navigate and communicate during your stay.

Being prepared with these important numbers will help ensure a safe and enjoyable trip to Puerto Morelos. With our concierge service, you can access live support and essential information whenever you need it, making your experience even more seamless. Enjoy your travels and make the most of your time in this beautiful destination!

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